Download current catalogs
Use COB, Silicone / Neon, or SMD PDFs when the buyer wants to review family options before asking for a quote.
View Catalog Downloads
Support
COB product reference
Use support to narrow the right strip family before the quote conversation starts.
This buyer-assist layer handles product selection, missing-spec clarification, sample planning, and OEM preparation before the commercial handoff.
- Start from scene or product family
- Recover missing electrical and structure details
- Prepare drawings, datasheets, or samples
- Tighten quote and delivery only after product direction is stable
Fast Selection
Choose the next action based on what the buyer already has
Use this block to avoid forcing every visitor into the same contact path.
Ask for product selection help
Use this path when the buyer knows the scene or effect but still needs help choosing COB, SMD, Neon, or Silicone.
Request Product AdviceRequest datasheet or sample support
Use this path when the family is likely clear and the buyer needs files, drawings, samples, or OEM details.
Request DatasheetCompare product families
Use the product hub when the buyer wants a structured comparison before moving to files or quote follow-up.
View Products
Support Scope
What this page should help solve before a live reply
These blocks translate homepage claims into usable support choices for real buyers.
Product-family selection
Start from COB, SMD, Neon Flex, or Silicone first so the buyer is not forced to guess an exact model too early.
Specification recovery
Clarify voltage, color path, CRI, IP target, run length, and mounting direction before sample or quote discussion tightens.
Sample and file support
Use the support page to ask for datasheets, drawings, sample planning, and OEM label or carton alignment.
OEM / ODM coordination
Packaging, private label, custom structure, and project adaptation can be scoped before the commercial handoff.
Export and delivery alignment
Support the early conversation around lead time, packing expectations, and shipment destination.
Buyer-side clarification
Keep the site useful even when the buyer only knows the scene, rough specification, or target market.
Inquiry Checklist
What to send first so support can move faster
Use these four inputs first so the support team can narrow product family, specification, and follow-up path faster.
Tell us the scene or family
Start with the project use case or with COB, SMD, Neon Flex, or Silicone if the family is already clear.
Confirm the electrical direction
Voltage, dimming method, CCT or color, and CRI are the first details that usually decide the product direction.
Explain environment and structure
Indoor, damp, exterior, profile mounting, free-cut, top-bend, or side-bend needs should be stated early.
Send quantity and timing
Sample quantity, order estimate, target market, and project timing make the quote path much clearer.
Support Flow
How the clarification and handoff should work
This keeps the page process-driven instead of turning it into a static FAQ list.
Match the inquiry
Start from product family or application scene so the buyer does not get blocked on an exact SKU too early.
Clarify missing specs
Voltage, CCT, CRI, IP target, quantity, or mounting method are usually the first missing details to recover.
Prepare sample or file support
Move into drawings, datasheets, sample quantity, and OEM requirements once the family choice is stable.
Close quote and production handoff
Only after the support loop is complete should the final quote, MOQ, and lead-time conversation tighten.
Handoff Logic
What should be clarified before the final quote
This keeps the support page aligned with a real factory-side sales handoff.
Product matching first
Use the support layer to land on the right family and product direction before anyone starts debating exact SKU codes.
Documents and samples next
After the family choice is stable, move into drawings, datasheets, sample count, and OEM label or carton discussion.
Commercial handoff last
Quote, MOQ, lead time, and shipment planning should tighten only after the support loop has removed the main ambiguity.
FAQ
Main buyer questions before a live quote
These are the questions that usually appear before product matching becomes stable.
How should I start an inquiry?
Send scene, product family, voltage, CCT or color, IP target, and quantity. That is enough for the first selection pass.
Do I need to know the exact model before contacting you?
No. The support flow is designed so the buyer can begin with the application and rough requirement.
Can the site support OEM / ODM discussion?
Yes. Packaging, labeling, structural adaptation, and project-brief language are already built into the support flow.
What happens after the first message?
The next step is usually product-family confirmation, missing-spec clarification, then drawings, samples, or quotation follow-up.
Need help before the quote request is fully ready?
Open the contact form and send the scene plus rough requirement first. Exact SKU can be recovered after the family choice is clear.