Support

LED strip selection and project support

Get help selecting products, checking specifications and requesting samples or OEM packaging.

COB product reference
COB product reference
Family selection first
Specs check requirements
Quote request quotation
COB product reference
COB product reference
SMD product reference
SMD product reference
Finished-light testing
Best support starting point
  • Start from scene or product family
  • Confirm electrical and installation requirements
  • Prepare drawings, datasheets, or samples
  • Confirm the selected product before quotation and delivery planning
Fast Selection

How can we help?

Download specifications, ask for product advice, or request samples and a quotation.

Catalogs

Download current catalogs

Compare COB and SMD options in the available catalogs.

View Catalog Downloads
Advice

Ask for product selection help

Tell us the application and lighting effect you need.

Request Product Advice
Files

Request datasheet or sample support

Request drawings, specifications or samples for your selected product.

Request Datasheet
Products

Compare product families

Compare product families and configurations.

View Products
Support Scope

Product and order support

Get help with product selection, specifications, samples and quotations.

Product-family selection

Choose COB, SMD, Neon Flex or silicone profiles; an exact model is not required.

Specification checks

Check voltage, color, CRI, protection, run length and mounting requirements.

Sample and file support

Request datasheets, drawings, samples and OEM labels or cartons.

OEM / ODM coordination

Discuss packaging, private label, custom structure and project requirements.

Packing and delivery

Discuss lead time, packing and shipment destination.

Application requirements

Send the application, approximate specifications or target market.

Inquiry Checklist

What to include in your inquiry

Include the application, electrical requirements, installation conditions and quantity.

1

Tell us the scene or family

Start with the project use case or with COB, SMD, Neon Flex, or Silicone if the family is already clear.

2

Electrical requirements

Include voltage, dimming method, CCT or color, and CRI.

3

Explain environment and structure

Indoor, damp, exterior, profile mounting, free-cut, top-bend, or side-bend needs should be stated early.

4

Send quantity and timing

Include sample quantity, estimated order quantity, destination and timing.

Support Flow

From requirements to quotation

We confirm specifications, discuss samples and prepare your quotation.

Step 1

Choose the product

Tell us the product family or application; you do not need an exact model.

Step 2

Clarify missing specs

Confirm voltage, CCT, CRI, protection, quantity and mounting method.

Step 3

Prepare sample or file support

Review drawings, datasheets, sample quantity and OEM requirements for the selected product.

Step 4

Confirm quotation and delivery

Confirm specifications and sample requirements before agreeing price, MOQ and lead time.

Before ordering

What should be clarified before the final quote

Confirm the product, documents, samples and delivery requirements.

Product matching first

Choose a product family that fits the application.

Documents and samples next

Review drawings, datasheets, sample quantity and OEM labels or cartons.

Quotation and delivery

Confirm the quotation, MOQ, lead time and shipment plan for the selected product.

FAQ

Before requesting a quote

These are the questions that usually appear before product matching becomes stable.

How should I start an inquiry?

Send scene, product family, voltage, CCT or color, IP target, and quantity.

Do I need to know the exact model before contacting you?

No. Send the application and your approximate requirements.

Can you support OEM / ODM discussion?

Yes. We can discuss packaging, labels, product structure and project requirements.

What happens after the first message?

We confirm the product and specifications, then discuss drawings, samples or a quotation.

Need help before the quote request is fully ready?

Open the contact form and send the scene plus rough requirement first. Exact SKU can be recovered after the family choice is clear.